At Diamond Celebrity, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase.
To start the return process for your order, please enter your email address or phone number and the order number below:
Return Process
To initiate a return, please follow these steps:
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will receive a confirmation email with the shipping guidelines once the return request is approved.
Non-Returnable Items
The following items are not eligible for return:
- Damaged items
- Items received over 30 days ago
- Worn or used items
- Sale items
- Free gifts or promotional items
Returnable Items
You can return eligible items within 30 days of receipt of your shipment if they meet the following criteria:
- Items must be in original condition.
- Jewelry must be in good condition with all original certificates and accessories.
- Items must be in the original packaging.
Return Charges
Return shipping charges are the responsibility of the customer. The cost of return shipping will be deducted from your refund. Please note that original shipping charges are non-refundable.
Refund Timeline
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 working days.
Special Cases
- Returns and exchanges are permitted within 30 days from the purchase date for jewelry.
- Watches must be unworn, unaltered, and in original condition for return or exchange. Special/custom orders for watches are non-returnable.
- Returns without a receipt can only be exchanged or converted to a gift card at the current price, minus any current promotional discount.
LOST OR MISSING ORDERS
Please note we are not liable for lost or missing orders after carrier confirms successful delivery. If your tracking number shows its delivered on the shipper’s website, whether its USPS or ANY OTHER Mail, 99% of the time the package is there and all you would have to do is search for the package – maybe its in the wrong mailbox or maybe someone picked it up for you.
If in any event that you cannot find the item that was successfully delivered as per USPS or Royal Mail tracker, we can provide a courtesy discount to reship your order. Please contact support for details.
If you choose not to pay for your order again, unfortunately your order cannot be refunded because we shipped exactly what you ordered to the address you provided and the shipping company or tracker confirms the delivery of the items.
We would only reship or refund if the package is lost during transit. Also please note, once your order ships out we cannot cancel or refund.
We therefore advise adding $5 package insurance to your order to fully insure your package in the event it is lost, missing or stolen after delivery. (by default, we are responsible for your package before and during transit. After its delivered its your responsibility).
In the event your package is stolen, we will require a Police Report before reshipping your order.
Please also note package insurance does not cover wrong addresses. Please ensure you provide the correct address during checkout. We can also update your shipping address as long as you contact us before we ship out your package. If your package has already shipped out, the address cannot be updated.
Received Damaged Item
If your item is damaged upon delivery, please contact our customer service immediately at 832-363-9707 for assistance.
For further inquiries regarding the return policy, please contact a Diamond Celebrity’s Customer Representative by clicking the contact button above.
